Article 9

Practical Training Solutions
4.8 (151)
Arizona Lead Instructor Chris Garcia delivers a no non-sense course, using humor and real life examples to make understanding Article 9 simple.
Article 9 is an Arizona state law, specifically to Arizona’s Department of Economic Securities/Division of Developmental Disabilities. Anyone working for agencies, as independent providers or programs which are funded by the Division of Developmental Disabilities are required to follow Article 9. The foundation of Article 9 is Positive Behavior Supports for someone who may be having a difficult time communicating. It goes over the rights of the individuals we support, abuse, neglect and the reporting requirements. Article 9 breaks down teaching techniques that can be used to support someone who may be displaying challenging behaviors. Basically, article clarifies the parameters that all direct support professionals must work within.

What You Will Learn

Lesson 1
Lesson 2
What You Will Learn
1m 51s
Lesson 3
Key Terms
8m 16s
Lesson 4
Who Must Follow Article 9?
1m 25s
Lesson 5
10m 7s
Lesson 6
Positive Behavior Support
18m 26s
Lesson 7
1m 43s
Lesson 8
Individual Rights
5m 9s
Lesson 9
Abuse and Neglect
20m 10s
Lesson 10
Green Light - No Approval Required
23m 59s
Lesson 11
Behavior Plans
4m 12s
Lesson 12
Yellow Light - Approval Required
6m 14s
Lesson 13
Required Training
Lesson 14
Red Light - Prohibited
4m 55s
Lesson 15
Individual Support Plan Team
2m 31s
Lesson 16
Emergency Measures and Sanctions
6m 42s
Lesson 17
27m 14s


Chris Garcia
Senior Instructor at Practical Training Solutions and AZ DDD Lead Instructor - Chandler Arizona


4.8 (151)
Kedwin T
Thank you
Oct 22, 2018
I was very intrigued by how well explained every point of view the teacher was making it helped me realize more then I already knew.
Samantha T
I thought the online course was fantastic.
Jul 2, 2018
It was really easy to navigate, use and understand. The curriculum was very well presented and orginized. I really enjoyed being able to do it at my own pace and go back to re watch videos. It was a great educational experience that I would recommend to anyone in this field, especially because taking it online is flexible. 
Angela F
The Article  9 online course was great. 
Jun 29, 2018
I especially liked the questions after each section,  the wonderful presenter and being able to to take it from home.  Thank you. 
Sara B
This course is definitely the best Article 9 presentation I have seen (I have taken this class more times than I can track after 20+ years as a provider).
Jun 29, 2018
The format of this online presentation of Article 9 by Practical Training Solutions was presented in a very clear manner, and the little ""quizzes"" at the end of each section were very helpful. I enjoyed feeling as if I was actually taking the class in person. I found this course to be clear, very specific and practical.
Diana V
I really did enjoy doing this course online.
Jun 28, 2018
I especially liked the presenter, very much kept my attention. Thank you for making this a flexible and convenient option.
Louise A. H
Valuable information.
Jun 26, 2018
The online Article 9 course was interesting and presented seamlessly, every topic blending into the next.  I could rewind to hear something again as well as pausing it to make notes. The questions following each topic were on point and let me know that I was on track.
Olivia V
Taking the Article 9 online was both informative and convenient.
Jun 14, 2018
It was easy to ask questions and the video format with written main points was effective at relaying the course content. Thanks for offering an online opportunity!
Ariella S
This class was very well put together and organized.
Jun 11, 2018
The information given was clear and direct. The quizzes were very helpful at the end of the sections. I would definitely recommend this class.
Lindsey S
The course was great; I feel very knowledgeable after taking it.
Jun 25, 2018
The instructor did a great job comparing "real-life situations" to the definitions learned in the course. I highly recommend this online course!
Lynne M
I hope it will continue to be an available resource.
Jun 4, 2018
I thought the course was great. I have been in the field for years and since Art 9 must be taken every 3 years, I have had to sit through a lot of classes and sit through lots of new employee discussions, etc. that take a full day. This online course covers all pertinent areas for a new person to Art. 9 but also works as a review for someone like me so I don't have to take all day before I can take the test. I have been hoping for an online course like this for a long time.
Melissa K
Highly recommend the course.
May 25, 2018
The instructor provides detailed information but also relates the concepts to real-life scenarios which helps me learn. I feel like I learned as much during the online training as I would have at an in-person course, and it is nice to complete the training at my own convenience.
Kelsey A
I would highly recommend this training!
Jun 6, 2018
The Article 9 training provided online by Practical Training Solutions was one of the better Article 9 courses I have completed. It was engaging, well developed, and I could take it on my own time.
Benjamin W
This was my first time taking article 9.
May 15, 2018
I would have to say the online course was very informative and user friendly. I will continue to take this online course in the future.
Amber M
My only issue with the program is if it is suppose to be used as a convenient alternative to the physical classes you offer, having it available in a larger range of hours would be ideal.
May 18, 2018
However overall although it was an online course I found it to be highly informative and well done. Thank you for the opportunity to try your pilot program. It certainly is a viable alternative to the quality in person courses associated with your company. "
Cynthia V
The training itself was excellent.
May 17, 2018
I was well-prepared for the quiz at the end, and I found the instructor to be entertaining and informative. The only change I would make is having the course available on the evenings and weekends. In most cases online classes can be taken at any time which is a huge benefit. I had to take a few hours off of work to complete the course. This is still MUCH better than travelling, but it would have been nice for the course to be available during non-work hours. Overall I am so pleased with every aspect of the training. I learned so much and I feel it was time and money very well spent!
Holly C
This was my third time taking the Article 9 training, and this course was by far my best experience.
May 4, 2018
I enjoyed the flexibility of being able to review the videos and take the test on my own time in my home.  In addition, the presenter did a great job of explaining the components of Article 9 in terms that were easily understood.  It was well worth the money and time.  Thank you!
Pamela S
I really appreciated being able to take the class from my home computer.
May 9, 2018
I found this format more relaxing and conducive to learning as it offered me less distractions then the typical classroom setting.  In addition, the convenience was much appreciated as I also have an adult child at home with disabilities that I would have had to make care arrangements for in order to attend.  I am sure this is the case with manner of the people that have to take this mandatory class. I have completed both my bachelors and masters programs completely online and therefore I knew what to expect.  I found the manner in which the presenter delivered the content of the class helpful, clear and detailed.  The fact that he introduced real life scenarios into the format allowed me to have a more clearer view of the topic.  I hope that this class continues to be offered in this manner in the future.
Rachel M
Article 9
Aug 18, 2020
The instructor was great probably best Article 9 class I've taken and I've taken a lot.
Marie N
Marie E Napoli LPN
Aug 18, 2020
This was a great review class for me
William R
Article 9 course review
Aug 18, 2020
Very informative and helpful
Elizabeth J
Aug 19, 2020
Michelle S
Aug 20, 2020
Easy to follow along and helpful
Article 9
Aug 21, 2020
This course was very well taught and very clear in making points with each subject covered. Taking the course on-line was, for me, easier to focus on the instructor, learn the materials and to take notes, review sub-headings, etc. The instructor was very literate in communicating the material, giving examples.
Jessica J
Aug 21, 2020
This course was informative and ensured service providers provide care that emphasizes dignity and self-determination. Information was well presented and easy to understand. Examples were relevant.
Rodyon J
Article 9
Aug 21, 2020
Excellent! Included much needed human behavior information very helpful for anyone to practice!
Kyla G
1 question
Aug 21, 2020
it gave me 1 question then timed out because it was after 8:00pm by the time the quiz began. (Taking it from my galaxy s9)
Irma M
article 9
Aug 21, 2020
everything was great instructor did an awesome job!
Stefanie G
great class
Aug 21, 2020
mikayla r
Respite provider
Aug 22, 2020
Entertaining and easy to follow course.
jessica l
Article 9
Aug 22, 2020
Thank you! Very nicely put together. Easy to navigate and follow.
Renee G
Article 9
Aug 22, 2020
Very informative
Mary Ann E
Great way to learn Article 9
Aug 25, 2020
I really like the format. I enjoyed the way Chris teaches with interesting stories and examples that reinforce the principles.
Heather R
Fast Course.
Aug 25, 2020
The class went pretty fast. Only downfall is, when you don't pass, you can't go back to the test. You have to restart from the beginning. Other than that, I prefer it over the actual class itself.
Rebeckah S
Early intervention Occupational Therapist
Aug 26, 2020
Very pertinent information, presented clearly
Christine H
Best Article 9 Class I have taken
Aug 27, 2020
I have needed Article 9 training for nearly 20 years. I usually feel annoyed because they are so rote and not informative, which is disturbing given how important the subject matter actually is. This is the best instruction I have ever had. This is independent of the fact I did not have to sit in a classroom on a Saturday or an evening after work. Very worth the money, I hope I can just do this from here forward!
Kaitlyn S
Very helpful and informative
Aug 28, 2020
The use of videos with questions in between was very helpful and informative of what I need to know about Article 9.
Maria D
Article 9
Aug 29, 2020
Class was very easy to understand
Martha Anne A
Clear and concise
Aug 29, 2020
This is a good course and easy to follow.
Hope L
Aug 29, 2020
He was awesome
Jack B
Article 9 Training
Aug 31, 2020
Really enjoyed and very informative. Really opened my eyes to a lot. Test was fairly easy after watching the video. Great job and a thumbs up!
Christina K
Aug 31, 2020
Very informative
Kaitlyn S
Great Class
Sep 1, 2020
Thanks for making the class easy and enjoyable
Great Course
Sep 3, 2020
The course is very informative and well organized.
Linda P
Article 9
Sep 4, 2020
Great presentation. I tend to get bored with classes. This class was informative and very helpful. The speaker kept my attention. I learned quite a lot.
John M
Sep 4, 2020
Can I please review my cause?
Romelia M
Article 9
Sep 4, 2020
HANDS DOWN best Article 9 class ever, and I've taken two in the past. I understood all the concepts so well because the examples were realistic. As a matter of fact, the examples are engraved in my head and I feel I have a solid understanding of what a DSP is supposed to do and not do.
Melissa S
Excellent course
Sep 5, 2020
The instructor has excellent teaching and speaking skills. His way of teaching keeps a person’s interest. With his techniques of teaching the large amount of information enters the brain and a person is able to be recall it. Very informative. I highly recommend this course.
Karen G
Article 9
Sep 5, 2020
Excellent instructor.
Arturo C
course: article 9
Sep 5, 2020
by Arturo constantini
Dorothy B
Sep 7, 2020
Thorough. I liked the self-paced method but I felt stressed knowing that I had only 30 minutes to complete the Quiz.
kelly Anne H
Very Informative Course
Sep 7, 2020
This course was very informative. The presenter does an excellent job highlighting the elements of Article 9.
Donisha T
Awesome Online Course!
Sep 8, 2020
Thank this online course was great!
sylvia h
Sep 10, 2020
Well explained!
melissa M
Article 9 Review
Sep 10, 2020
I really enjoyed this class and it was a nice refresher since taking it 3 years ago! I really enjoyed how passionate the instructor was!
Terry F
Lead Staff
Sep 11, 2020
the instructor was a very good Instructor explained everything really good where we as staff could understand the correct definition of what he was talking about in every subject for the course
Article 9
Sep 12, 2020
Great class
Carissa V
In home care
Sep 12, 2020
Thank you for making this available. The explanations and the examples were perfect to remember.
James W
Sep 13, 2020
This was so much better to take this class at home in a less distracted environment. I usually take it in a class setting and sometimes uncomfortable. Thank you, I learned so much more.
Victoria P
Physical therapist
Sep 14, 2020
I thought the course was very enlightening and enjoyed the way it was presented in different sections so you know what to expect and the time line of each section. The instructor was very knowledgeable and passionate about the subject.
Shawn S
Sep 14, 2020
Very informational, great speaker. It was nice to be able to take the course right at home.
Randy D
Sep 15, 2020
This was an excellent course. The provider was engaging and he really held my attention. He provided excellent examples which one could relate to.
Regina F
Excellent Course
Sep 16, 2020
Course material was very thorough and provided great real life examples.
Stephanie v
Sep 16, 2020
Chris speaks at a good pace and is relatable. He often goes into detail that is not necessarily relevant to the training, but may be helpful for those who are new to Article 9 and are not sure how this applies to them.
Margaret G
Article 9
Sep 16, 2020
Enjoyed the class the best I've taken so far. Margaret G.
Morgan L
Article 9
Sep 17, 2020
Great program
Monica A
Great course
Sep 17, 2020
I thought the instructor was very thorough and knowledgeable about the subjects covered. He spoke clearly and he allowed enough time to easily comprehend each subject he .covered
Carrie M
Very good class
Sep 18, 2020
I’ve had this gentleman as an instructor in the past. I really enjoy his energy, knowledge, keeps me interested. I’m glad he was giving the online class. My only reservation, I was nervous that I would have to retake the class if I failed. I’m obviously glad I past, but that would’ve been horrible, since I listened to the whole class, and then I would’ve had to take it again. That is never the case when you are physically there. Other than that, great course, great instructor. Thank you!
Daisha S
Sep 19, 2020
This class had a lot of good information and I learned how i can apply it at my work.
Lisa N
Lisa Nusser RN
Sep 22, 2020
Awesome Instructional Tutorial!
Allison S
Great class!
Sep 23, 2020
Informative without being boring. Thank you for offering this class.
Bridgette R
Good class
Sep 23, 2020
Concise information
Graciela U
Article 9
Sep 24, 2020
Enjoyed the class online. Able to take my time. Chris Garcia is a very good instructor, explains everything in detail with excellent examples. The only time I felt rushed was taking the test. Thank you, Mrs Urbina
Cory M
Sep 25, 2020
Wonderful set up, I love how the lesson is broken up.
Deborah A
Sep 26, 2020
Tahirah K
Respite Provider
Sep 27, 2020
I really enjoyed the instructor and this course was easy to follow .
Kathleen K
Article 9
Sep 28, 2020
Mr. Garcia was my first instructor a few years ago... I was THRILLED to see him here. He is so knowledgeable and makes the course interesting and understandable with vignettes of personal experience and speaks plainly. Thanks for the great class!
Robert V
Ardical 9
Sep 29, 2020
It was good.
Lydia R
article 9
Oct 2, 2020
Chris, was a great instructor
Lauren L
Article 9
Oct 2, 2020
Great presentation! The format supports many different learning styles.
Vera D
Article 9 course
Oct 2, 2020
I can say that the instructor made very relatable examples for me to understand and see how I could implement the techniques. I enjoyed the course.
Maureen U
Article 9
Oct 3, 2020
Keana T
Oct 5, 2020
Great teacher! Very explanatory!
Dian D
Article 9
Oct 6, 2020
This teacher is great he uses good examples
Daniel W
Article 9 Training Videos
Oct 6, 2020
These videos were very informative and entertaining enough to keep my attention. The examples provided during this training were clear and understandable.
Theresa N
Oct 7, 2020
Great place to take the course and great instructors.
Kathleen B
Article 9
Oct 7, 2020
Ashley H
Relatable & Informed
Oct 8, 2020
This was a fantastic review of Article 9. The stories Chris told came across as relatable and helped me to gain another perspective.
Briana W
Informative Course
Oct 8, 2020
I met Chris Garcia when I was first certified and the experience was great. He truly gives real life examples that help you gain a better understanding that the RIGHTS and DIGNITY of the people we support are important. Just like in person, the web seminar was well discussed and the questions were valuable to understanding the video material.
Mckenzie K
Article 9
Oct 8, 2020
Great course that covers what you need to know before starting to provide direct support.
Annaliza A
Article 9
Oct 9, 2020
Very informative and clear explanations of each topic
Lily C
Oct 9, 2020
Makaela G
Great Instructor
Oct 9, 2020
Good class
Rosa S
article 9
Oct 9, 2020
great presentation
Miriam S
Class 9
Oct 10, 2020
I found it a very good review.
Hayley S
Good info. Confusion.
Oct 13, 2020
Based off of the videos, and being a mental health RN. Some of the behaviors on the test were worded oddly and seemed more restraining or not asked properly.
Concepcion A
assisting individuals
Oct 13, 2020
I believe it's an honor to assist individuals with disabilities, I appreciate article 9 training for equipping me with amazing tools that I can learn to apply to first of all myself and everyone in my life. These are life skills that work and make our lives much more productive and we can help others with everyday life challenges. I am very thankful for this course. Concepcion Anaya
Monique O
Article 9
Oct 14, 2020
Great instructor. Very informative.
Michael W
Oct 15, 2020
The instructor was Great thanks for all the knowledge and class about dignity really got to me
Falyn H
Great Class!
Oct 16, 2020
Easy to follow along and really prepares you for the quiz afterwards.
Estela H
Oct 16, 2020
Great Class!!!!!
Nadya Y
Article 9
Oct 16, 2020
The presentation was highly professional done and enjoyable to watch at the same time!
Nazia M
Summed up all lessons
Oct 17, 2020
This section is a good tool to reinforce what was learned in the previous lessons,
Joan C
Article 9
Oct 17, 2020
Great course
Kassondra T
Article 9
Oct 19, 2020
Great videos with relatable stories.
LaRay M
Oct 20, 2020
The course is very informative yet easy to get through.
Ivan M
Article 9
Oct 21, 2020
great experience
Faith C
Article 9
Oct 22, 2020
Passed on October 21,2020
Barbara S
Oct 23, 2020
Good program
Princesa M
Oct 24, 2020
It was so confusing and complicated
Rhonda B
Oct 25, 2020
I have taken this class before . You explain it well! Thx
Anna L
Article 9
Oct 25, 2020
Very clear and thorough. A great teacher!
Francis L
Article 9
Oct 27, 2020
Excellent class! Very well paced and communication was very affective.
Sekou F
Oct 27, 2020
Hope L
Very good course
Oct 29, 2020
Thank you!
Macey R
Oct 30, 2020
Sekou F
Thank you
Oct 30, 2020
Great lesson
Liliana G
Nov 3, 2020
Everything was clear and easy to understand.
Kaitlin B
Nov 3, 2020
This course was extremely informative. The content was delivered in a captivating manner and the examples provided by the instructor made the content easy to grasp. The instructor's delivery of the content was exceptional. I would definitely recommend this course to others and would be interested in receiving future/additional training offered in the same (or similar) format with the same instructor.
Lauren E
Article 9 Training
Nov 4, 2020
Very thorough. Appreciated the examples throughout. Thanks!
Emma G
Article 9 Training
Nov 5, 2020
I learned so much from this training. I think it is always good to refresh my memory and analyze the practices I use.
stacy r
article 9
Nov 6, 2020
It went really smooth online
Fereshteh G
article 9
Nov 6, 2020
good information
Michael O
Guardian- provider
Nov 6, 2020
Great course
Brooke A
Nov 10, 2020
I feel more comfortable about starting my new home health position. Thank you.
Clare D
Article 9 training
Nov 10, 2020
Excellent instructor and examples make it easy to understand. a few of the red light/yellow light test questions are somewhat ambiguous and could be 1 of 2 answers. Thanks for making the course easy to listen to and understand.
Anna U
Nov 10, 2020
Martha B
training article 9
Nov 11, 2020
Maria P
Care Provider
Nov 12, 2020
Online Class is very helpfull. The instructor is able to understand
Mark T
article 9
Nov 13, 2020
this was a very informative course and the instructor provided the material in a well thought through way and the lessons were put together well.
Angela C
Less boring than expected
Nov 13, 2020
Thank you
Derek A
Good course - would be better if allowed to access content outside of the 8am-8pm limits.
Nov 14, 2020
Nicely done - instructor was engaging and delivered content clearly. Sometimes the mini-quiz questions at the end of the course didn't correspond to information covered by the section, but was close enough I didn't have trouble answering them. My only two gripes: I've done a great deal of online training and find my best learning times are early mornings or late in the evening when it's quiet in my house, but this course content can only be viewed from 8am-8pm MST, so it interfered with my family time. And the only other thing I would add is the ability to change the video speed - the instructor is good, and his rate of delivery isn't particularly slow, but it could be taught at a little faster clip (1.25x or 1.5x options would be nice).
Olufunke I
Nov 16, 2020
Very explanatory for a first timer like myself.
Jill W
Instructor kept it interesting
Nov 17, 2020
I have taken article 9 classes every 3 years for decades. This was definitely the most enjoyable, instructor was 5 Stars! Thanks!
Anissa S
Nov 18, 2020
This online course was very informative, the instructor made it easy to sit and watch with his positive attitude, as well as personal experiences, also loved how it's at your own pace.
Million T
article 9
Nov 19, 2020
very helpful online teaching
Sylvia V
Article 9
Nov 19, 2020
That you that was informative and inspiring.
Christine P
Nov 20, 2020
Great information & easy to follow.
Sam G
Extremely informative and helpful
Nov 20, 2020
This course was really helpful it broke everything down to pieces and gave good and bad examples of what a DSP should do and rules and regulations they should abide by.
Mike s
Thank you, well done
Nov 20, 2020
What is normally extremely boring, this was done so it almost entertaining. Well done!
Laurie E
Laurie Edwards
Nov 20, 2020
Mr. Garcia was very easy to understand. I also thought the information was thorough and examples were very well thought through.
April J
Article 9
Nov 24, 2020
A great review of all the techniques that can be used with our patients.
Estela G
Estela Gutierrez
Nov 24, 2020
Was a good course but difficult to do all in one setting. The instructor was great
Kevin D
Presenter absolutely excellent; review and quiz questions vague and off-topic
Nov 24, 2020
1. Presentation superb. 2. Review questions so vague and broad they are not useful at all. 3. The entire quiz is on the Green light, etc rules. Why not quiz the entire presentation?
Deborah C
Convenient, Informative & Enjoyable
Nov 24, 2020
The Individual who conducted this training video was really a perfect fit. I like how he was so personable. I felt like it was a private 1:1 in-service. Thank you for this opportunity. Be well.
Brittany G
Nov 25, 2020
Great course easy to follow
Jacque S
Article 9
Nov 26, 2020
Information was conveyed efficiently.
Aubrey B
health care provider
Nov 27, 2020
was very good
Sarah A
Great Course
Nov 27, 2020
I really enjoyed taking the Article 9 course this way. I feel like I learned more from this virtual course than when I have taken it in the past in person.
Roxana F
Great training!
Nov 28, 2020
Mr Garcia did a wonderful job explaining! Easy to understand! Kept me focused and entertained! Thank you! 💪🏽💪🏽💪🏽
Hope S
Great course
Nov 28, 2020
Very informative!
William K
New stuff to learn
Dec 3, 2020
It was good to be more educated