Practical Training Solutions
4.8 (13)
DCW Level 1 Fundamentals DCW Level 2 Developmental Disabilities CMS Core Competency
The module is a required course within the Principles and Practices of Direct Support Curriculum.
This module provides an overview of what communication is and why it is so important as we support others. Verbal and non-verbal communication as well as aggressive, passive and the "how to's" of assertive communication. Respectful interactions, Person First Language and non-threatening responses to interfering conduct is also discussed. The course concludes with lessons providing practical tips for conflict resolution and positive relationship building.

What You Will Learn

Lesson 1
Lesson 2
What you will learn
1m 47s
Lesson 3
Introduction to Communication
11m 29s
Lesson 4
Respect in the Relationship
Lesson 5
Communicating Respect
6m 29s
Lesson 6
Tips for Sensitive Communication with People with Various Disabilities.
3m 34s
Lesson 7
Maxim - Smiling is the way the face gives an emotional hug.


Chris Garcia
Senior Instructor at Practical Training Solutions and AZ DDD Lead Instructor - Chandler Arizona
Tom Pomeranz, Ed.D
Trainer, Coach, Speaker - Indianapolis, Indiana


4.8 (13)
Okchel J
Dec 29, 2020
its good
Linda T
Dec 22, 2020
Learning ways to communicate or to help people communicate is always going to be different depending on the situation. This is a good approroach.
Norma H
Nov 16, 2020
Great reminders for us all!
Bria T
Nov 9, 2020
No problems
Isabel A
Oct 10, 2020
learned the right way to communicate.
Mark B
Aug 12, 2020
Very practical and vital for DSPs to employ and understand
Radonna B
Jun 26, 2020
Awesome training!
Jean T
Very Helpful
May 23, 2020
It was a good review of standard communication practices, not just for our clients but also for everyone we may meet. Active listening, respectful facial expressions, and general kindness go a long way in bringing comfort to others.
Vester N
May 5, 2020
Karla F
Karla Freitas
May 1, 2020
This course has been very enlightening for caring for my son!
Christopher M
Well spoken
Jan 25, 2020
Well spoken quite informative with a collection of truths until parellel.
Amanda G
Feb 20, 2019
One of my favorite sections! Well done!
Susan B
Feb 14, 2019
This is extremely practical information and was delivered well. For the overall coursework, it would be very helpful to me to see the Length of Time on the courses/videos so that I can plan my studying better. I prefer to study each topic in one sitting in order to keep all of those thoughts together, but if I don't know how long the videos are, I can't tell if I have enough time to complete a given topic before I have to go do something else.