Practical Training Solutions
Rating: 4.6 out of 5 (33 Reviews)
DCW Level 1 Fundamentals DCW Level 2 Developmental Disabilities Direct Support Professional AZ AHCCCS Approved CEU
This module is required within the Principles and Practices of Direct Support curriculum.
3 Hour CEU badge

Typical sensitivity classes offer students experiences that emulate various impairments or disabilities as a means of developing empathy. This is not that class.

This course focuses on our own conduct and takes the DSP on an introspective journey discussing how their previous life experiences, culture and possible prejudices may affect their conduct and provides practical ways to show sensitivity to the people they support.

What You Will Learn

Lesson 1
Lesson 2
Courtesy is the Foundation
14m 54s
Lesson 3
Historical Perspective
18m 7s
Lesson 4
Contributing towards an organizational shift
13m 59s
Lesson 5
Sensitivity and GEM
16m 9s
Lesson 6
The Underground
16m 25s
Lesson 7
Sensitivity Indicators
16m 9s
Lesson 8
The Revered, Us and the Outsiders
14m 51s
Lesson 9
16m 48s
Lesson 10
Eye Contact and Smiles
16m 38s
Lesson 11
DSP Top 10
15m 43s
Lesson 12
Us and Them
15m 1s
Lesson 13
Practical Sensitivity 1
14m 57s
Lesson 14
Practical Sensitivity 2
12m 8s
Lesson 15
ADA is about Opening Arms, Hearts and Minds
8m 47s


Tom Pomeranz, Ed.D
Trainer, Coach, Speaker - Indianapolis, Indiana


Rating: 4.6 out of 5 (33 Reviews)
Peggy Sue T
Rating: 5 out of 5
Jun 25, 2022
Very interesting. I learned several new concepts of sensitivity that I had been ignorant too.
Josephine K
Rating: 5 out of 5
Jun 12, 2022
Very informative.
Jessica S
Rating: 5 out of 5
Parent of a child with Autism
Jan 6, 2022
My son is 17 years old and this training is EXACTLY how we have been with my son. It needs to be shouted from the rooftops. I do not know how many times in his 17 years I have had to correct people for how they act, talk, and are so INSENSITIVE to him. One of his main triggers is baby talk and treating him LESS THAN or pity. I wish this training was mandatory for the general public, but especially for all staff, family, friends, schools, etc who come in direct contact with people with exceptionalities.
Rachael R
Rating: 5 out of 5
Dec 1, 2021
Very informative
Evelynn R
Rating: 5 out of 5
Great Section
Oct 20, 2021
Very informational and interesting
Lisa O
Rating: 5 out of 5
How to be Curtis polite and considerate and all the behaviors
Sep 23, 2021
This sensitivity course has taught me,How to be Courtsey, polite and considerate and all the behaviors
Paullette M
Rating: 5 out of 5
Sep 8, 2021
Enjoyed this topic
Marthe G
Rating: 5 out of 5
Sep 4, 2021
Hi it was a great pleasure been part of this lovely educational training. Very informative thank you for the opportunity.
Marvia A
Rating: 5 out of 5
Aug 26, 2021
This course was very practical, informative and beneficial to me as a caregiver
Susan Q
Rating: 5 out of 5
Aug 8, 2021
I enjoyed the video presentations and learned a lot about how to serve those with disabilities. I especially appreciated the practical suggestions as to what to say and do in particular situations. The course was very worthwhile.
shaniece j
Rating: 5 out of 5
sensitivity is important
Aug 5, 2021
Thanks for course I learn a little bit more.
Crystal K
Rating: 5 out of 5
Sister, Caregiver and now P. O. A.
Jul 24, 2021
Even though I've been my sister's cheerleader all of our lives, and I think I've done well, I learned where I could do better. And now balancing that act between sister and official caregiver, I gained some insight of how to walk that tightrope between reasonable expectations and polite prejudice. Thank you.
Elizabeth D
Rating: 4 out of 5
Needs Powerpoint lists
Jul 14, 2021
Most of this is awesome, but it would have been helpful to have outline of his talking points for some of the material.
Veronica L
Rating: 3 out of 5
Attendant care
Jul 6, 2021
The class was kinda of long , however it was very informative
Jacqueline R
Rating: 5 out of 5
Apr 2, 2021
Fun, informative and wise speaker. Great examples and real-life scenarios. Thank you.
Lori N
Rating: 3 out of 5
A little basic
Feb 18, 2021
This course was a little long. They could of skipped some material that was obvious.
Elva B
Rating: 5 out of 5
Jan 18, 2021
Great information
Linda T
Rating: 4 out of 5
Dec 22, 2020
I like the new ideas
Norma H
Rating: 5 out of 5
Nov 10, 2020
This class was excellent! I loved the teacher and the sessions for each part were very interesting. Thank you for bringing this class to me.
Isabel A
Rating: 5 out of 5
Oct 10, 2020
This was a long one but over all i learned a lot of helpful tips from it.
Maureen U
Rating: 4 out of 5
Oct 4, 2020
I like the course