Practical Training Solutions
4.5 (18)
DCW Level 1 Fundamentals DCW Level 2 Developmental Disabilities Direct Support Professional AZ AHCCCS Approved CEU
This module is required within the Principles and Practices of Direct Support curriculum.
3 Hour CEU badge

Typical sensitivity classes offer students experiences that emulate various impairments or disabilities as a means of developing empathy. This is not that class.

This course focuses on our own conduct and takes the DSP on an introspective journey discussing how their previous life experiences, culture and possible prejudices may affect their conduct and provides practical ways to show sensitivity to the people they support.

What You Will Learn

Lesson 1
Lesson 2
Courtesy is the Foundation
14m 54s
Lesson 3
Historical Perspective
18m 7s
Lesson 4
Contributing towards an organizational shift
13m 59s
Lesson 5
Sensitivity and GEM
16m 9s
Lesson 6
The Underground
16m 25s
Lesson 7
Sensitivity Indicators
16m 9s
Lesson 8
The Revered, Us and the Outsiders
14m 51s
Lesson 9
16m 48s
Lesson 10
Eye Contact and Smiles
16m 38s
Lesson 11
DSP Top 10
15m 43s
Lesson 12
Us and Them
15m 1s
Lesson 13
Practical Sensitivity 1
14m 57s
Lesson 14
Practical Sensitivity 2
12m 8s
Lesson 15
ADA is about Opening Arms, Hearts and Minds
8m 47s


Tom Pomeranz, Ed.D
Trainer, Coach, Speaker - Indianapolis, Indiana


4.5 (18)
Amanda G
Mar 16, 2019
Long section. But I love Tom and what he has to say!
Ronelle D
Jul 31, 2019
Thank you
Tina F
Sep 21, 2019
This class was extremely helpful and well organized. Tom is an interesting and information trainer. My biggest take away is I need to change how I speak to others. Thank you!
Archie G
Will come in handy
Dec 6, 2019
This will help me when speaking to others
Trashunda H
Jan 14, 2020
I glad I excepted the offer to do the free training.
Dominique G
Training was too long
Mar 30, 2020
There was very useful and relevant information shared, but it seemed to be too long for some subjects. There was a 15 minute video on smiling and eye contact. many of this information was shared in past videos.
Kristen P
Apr 28, 2020
I learned so much! Loved the format. I have a son with Down syndrome and really didn’t think I had much to learn in this area... boy was I wrong! The speaker was incredibly knowledgeable and held my attention the entire time!
Carol F
So much important information
May 4, 2020
This was an exceptionally long but interesting module. For me it was the most important. Making sure our prejudices are dealt with and we are always thinking first of the person supported is key.
Joyce-Ayn H
There were some very good points made.
Jul 6, 2020
Most of what the gentleman doing the talking says is very legitimate and helpful.But, I was very taken aback by some of the sexist things that were said. He speaks very passionately about prejudice and discrimination, perhaps he should reexamine some of his own attitudes towards girls and women. The speakers own opinions about certain topics (such a day treatment programs) did not belong in this training and should have been left out. As I said, I feel most of this training was very informative and helpful, but some of what was said was not appropriate.
Mark B
Very relevant
Aug 12, 2020
Very relevant
Patricia G
Sep 30, 2020
Peter G
Oct 1, 2020
Good job
Maureen U
Oct 4, 2020
I like the course
Isabel A
Oct 10, 2020
This was a long one but over all i learned a lot of helpful tips from it.
Norma H
Nov 10, 2020
This class was excellent! I loved the teacher and the sessions for each part were very interesting. Thank you for bringing this class to me.
Linda T
Dec 22, 2020
I like the new ideas
Elva B
Jan 18, 2021
Great information
Lori N
A little basic
Feb 18, 2021
This course was a little long. They could of skipped some material that was obvious.