Practical Training Solutions
4.6 (27)
DCW Level 1 Fundamentals DCW Level 2 Developmental Disabilities Direct Support Professional AZ AHCCCS Approved CEU
This module is required within the Principles and Practices of Direct Support curriculum.
3 Hour CEU badge

Typical sensitivity classes offer students experiences that emulate various impairments or disabilities as a means of developing empathy. This is not that class.

This course focuses on our own conduct and takes the DSP on an introspective journey discussing how their previous life experiences, culture and possible prejudices may affect their conduct and provides practical ways to show sensitivity to the people they support.

What You Will Learn

Lesson 1
Lesson 2
Courtesy is the Foundation
14m 54s
Lesson 3
Historical Perspective
18m 7s
Lesson 4
Contributing towards an organizational shift
13m 59s
Lesson 5
Sensitivity and GEM
16m 9s
Lesson 6
The Underground
16m 25s
Lesson 7
Sensitivity Indicators
16m 9s
Lesson 8
The Revered, Us and the Outsiders
14m 51s
Lesson 9
16m 48s
Lesson 10
Eye Contact and Smiles
16m 38s
Lesson 11
DSP Top 10
15m 43s
Lesson 12
Us and Them
15m 1s
Lesson 13
Practical Sensitivity 1
14m 57s
Lesson 14
Practical Sensitivity 2
12m 8s
Lesson 15
ADA is about Opening Arms, Hearts and Minds
8m 47s


Tom Pomeranz, Ed.D
Trainer, Coach, Speaker - Indianapolis, Indiana


4.6 (27)
Paullette M
Sep 8, 2021
Enjoyed this topic
Marthe G
Sep 4, 2021
Hi it was a great pleasure been part of this lovely educational training. Very informative thank you for the opportunity.
Marvia A
Aug 26, 2021
This course was very practical, informative and beneficial to me as a caregiver
Susan Q
Aug 8, 2021
I enjoyed the video presentations and learned a lot about how to serve those with disabilities. I especially appreciated the practical suggestions as to what to say and do in particular situations. The course was very worthwhile.
shaniece j
sensitivity is important
Aug 5, 2021
Thanks for course I learn a little bit more.
Crystal K
Sister, Caregiver and now P. O. A.
Jul 24, 2021
Even though I've been my sister's cheerleader all of our lives, and I think I've done well, I learned where I could do better. And now balancing that act between sister and official caregiver, I gained some insight of how to walk that tightrope between reasonable expectations and polite prejudice. Thank you.
Elizabeth D
Needs Powerpoint lists
Jul 14, 2021
Most of this is awesome, but it would have been helpful to have outline of his talking points for some of the material.
Veronica L
Attendant care
Jul 6, 2021
The class was kinda of long , however it was very informative
Jacqueline R
Apr 2, 2021
Fun, informative and wise speaker. Great examples and real-life scenarios. Thank you.
Lori N
A little basic
Feb 18, 2021
This course was a little long. They could of skipped some material that was obvious.
Elva B
Jan 18, 2021
Great information
Linda T
Dec 22, 2020
I like the new ideas
Norma H
Nov 10, 2020
This class was excellent! I loved the teacher and the sessions for each part were very interesting. Thank you for bringing this class to me.
Isabel A
Oct 10, 2020
This was a long one but over all i learned a lot of helpful tips from it.
Maureen U
Oct 4, 2020
I like the course
Peter G
Oct 1, 2020
Good job
Patricia G
Sep 30, 2020
Mark B
Very relevant
Aug 12, 2020
Very relevant
Joyce-Ayn H
There were some very good points made.
Jul 6, 2020
Most of what the gentleman doing the talking says is very legitimate and helpful.But, I was very taken aback by some of the sexist things that were said. He speaks very passionately about prejudice and discrimination, perhaps he should reexamine some of his own attitudes towards girls and women. The speakers own opinions about certain topics (such a day treatment programs) did not belong in this training and should have been left out. As I said, I feel most of this training was very informative and helpful, but some of what was said was not appropriate.
Carol F
So much important information
May 4, 2020
This was an exceptionally long but interesting module. For me it was the most important. Making sure our prejudices are dealt with and we are always thinking first of the person supported is key.
Kristen P
Apr 28, 2020
I learned so much! Loved the format. I have a son with Down syndrome and really didn’t think I had much to learn in this area... boy was I wrong! The speaker was incredibly knowledgeable and held my attention the entire time!
Dominique G
Training was too long
Mar 30, 2020
There was very useful and relevant information shared, but it seemed to be too long for some subjects. There was a 15 minute video on smiling and eye contact. many of this information was shared in past videos.
Trashunda H
Jan 14, 2020
I glad I excepted the offer to do the free training.
Archie G
Will come in handy
Dec 6, 2019
This will help me when speaking to others
Tina F
Sep 21, 2019
This class was extremely helpful and well organized. Tom is an interesting and information trainer. My biggest take away is I need to change how I speak to others. Thank you!
Ronelle D
Jul 31, 2019
Thank you
Amanda G
Mar 16, 2019
Long section. But I love Tom and what he has to say!