Practical Training Solutions
4.8 (5)
DCW Level 1 Fundamentals DCW Level 2 Developmental Disabilities Direct Support Professional AZ AHCCCS Approved CEU
This module is required within the Principles and Practices of Direct Support curriculum.
3 Hour CEU badge

Typical sensitivity classes offer students experiences that emulate various impairments or disabilities as a means of developing empathy. This is not that class.

This course focuses on our own conduct and takes the DSP on an introspective journey discussing how their previous life experiences, culture and possible prejudices may affect their conduct and provides practical ways to show sensitivity to the people they support.

What You Will Learn

Lesson 1
Lesson 2
Courtesy is the Foundation
14m 54s
Lesson 3
Historical Perspective
18m 7s
Lesson 4
Contributing towards an organizational shift
13m 59s
Lesson 5
Sensitivity and GEM
16m 9s
Lesson 6
The Underground
16m 25s
Lesson 7
Sensitivity Indicators
16m 9s
Lesson 8
The Revered, Us and the Outsiders
14m 51s
Lesson 9
16m 48s
Lesson 10
Eye Contact and Smiles
16m 38s
Lesson 11
DSP Top 10
15m 43s
Lesson 12
Us and Them
15m 1s
Lesson 13
Practical Sensitivity 1
14m 57s
Lesson 14
Practical Sensitivity 2
12m 8s
Lesson 15
ADA is about Opening Arms, Hearts and Minds
8m 47s


Tom Pomeranz, Ed.D
Trainer, Coach, Speaker - Indianapolis, Indiana


4.8 (5)
Amanda G
Mar 16, 2019
Long section. But I love Tom and what he has to say!
Ronelle D
Jul 31, 2019
Thank you
Tina F
Sep 20, 2019
This class was extremely helpful and well organized. Tom is an interesting and information trainer. My biggest take away is I need to change how I speak to others. Thank you!
Archie G
Will come in handy
Dec 5, 2019
This will help me when speaking to others
Trashunda H
Jan 13, 2020
I glad I excepted the offer to do the free training.